The Gubbio Project—Position Description

PROGRAM MANAGER

The Gubbio Project provides hospitality and outreach to homeless men and women seeking refuge from the streets during the daylight hours in St. Boniface Church in San Francisco’s Tenderloin neighborhood and St. John the Evangelist in the Mission.  Inspired by Francis of Assisi’s solidarity with and love for the poor and outcast, The Gubbio Project works with people in a spirit of cooperation, connection with others, and community.  “Sacred Sleep” is the primary program of The Gubbio Project, where homeless guests are invited to sleep inside of the churches from 6 am to 2 pm, Monday to Friday.

The Program Manager is responsible for all aspects of the ‘Sacred Sleep’ program, human resources, and supply management.  The Program Manager reports to the Executive Director.

While overseeing the “Sacred Sleep” program, the Program Manager will:

  1. Maintain a safe, clean, comfortable, and quiet program environment in accordance with Gubbio’s spirit and guidelines.

  2. Hire, orient, supervise and evaluate program staff, serving as a role model of professional, ethical, responsible and respectful behavior. Coach and mentor staff, debriefing incidents as needed. Ensure all shifts are covered and program staff is adequately trained and supported.

  3. Ensure churches are quiet and safe for all, giving consequences for those who are disruptive and maintaining and communicating a list of those who have been suspended.  Implement de-escalation skills to resolve conflicts in the church.

  4. Ensure that the program has adequate supplies, securing donations when at all possible.

  5. Ensure you and staff keep updated on resources in the area and are making appropriate supportive service referrals.

  6. Improve on the programming offered to best meet the needs of our homeless guests and to further the mission of The Gubbio Project.

  7. Establish and maintain on-going relationships with service providers and advocates in the area as time permits to maintain and deepen Gubbio’s connection to the larger community.

  8. Assist Executive Director with budget and facility oversight to ensure the Sacred Sleep program can function smoothly. 

  9. Regularly update files needed by Executive Director for reporting or grants.

  10. Meet weekly with Executive Director and Community Engagement Coordinator.

In Human Resources, the Program Manager will:

  1. Manage benefits (transportation, health, and PTO) to include orienting new staff to benefits, resolving issues that arise.

  2. Manage payroll, to include inputting new employees, entering payroll, handling discrepancies.

  3. Make the weekly staff schedule.

  4. Ensure all staff are trained in First Aid, CPR, de-escalation, Narcan training and other skills.  Work with Executive Director to identify and plan additional training needed by staff.

In Supply Management, the Program Manager will:

  1. Oversee entire supply system.  Ensure sites have adequate supplies, are staying within budget and seeking to be cost effective, and that supplies are distributed as needed.

  2. Ensure that non-monetary donations are properly received, acknowledged and accounted for.  

  3. Order supplies as necessary.

Lastly, share in office support; attend staff meeting and trainings; stand-in for the Executive Director when Executive Director is not present; and other responsibilities and activities as requested by the Executive Director.

Qualifications:

  • Experience working with homeless adults. 

  • Excellent supervisory and team-building skills. Demonstrated capacity leading diverse and multi-disciplinary teams toward a common goal required. Ability to mentor and coach entry-level staff.

  • Excellent interpersonal, listening, oral and written communication, and conflict de-escalation and resolution skills. Ability to set limits.   

  • Must maintain strong confidentiality and appropriate boundaries.

  • Excellent planning, organizational, problem-solving and facilitation skills.

  • Ability to work with minimal supervision and to handle emergency and pressure situations.  Must be able to work in a diverse, stressful, fast-paced environment.

  • Strong organizational and time management skills and attentiveness to detail.

  • Computer literate in Windows, MS Office, and Dropbox.

  • Ability to walk and stand for most of the day, climb stairs, bend over, see in dim light at a distance, speak in and hear hushed tones, and lift and carry 30+ lbs.

  • Valid CA Drivers’ License preferred but not required.

  • Bilingual in Spanish/English preferred but not required.

Hours/Schedule:  Must be available to work 5:45 am to 2:45 pm, Monday to Friday.

Salary:  Salary is competitive and commensurate with experience.

To Apply:  Submit resume and cover letter to admin@thegubbioproject.org.  Include salary expectations in cover letter.